GOAL / WIN THEM BACKYour next customer may already know your name.
A quiet customer sometimes needs a relevant reason to return. A time-bound conditional offer can start a new conversation.
A past customer is still a relationship.
Use a consented invitation, a clearly named qualifying action and an event-based benefit to invite shoppers back.
There's a new reason to visit. See the full terms before you decide.
Give past shoppers a relevant reason to reconnect.
Avoid requiring complicated points or accounts.
Track purchases rather than email vanity metrics.
Make returning feel like a new moment, not a generic reminder.
Use approved contact lists, consented channels and an eligibility rule customers can understand.
Explore campaign design↗YOUR BUSINESS / YOUR GOALRe-engage existing customersDESIGNED AROUND A SPECIFIC CUSTOMER ACTIONOne more reason to come back.
A selected inactive customer could qualify for a $10 credit if the named event resolves as planned.
Customer outreach requires consent and appropriate data protection practices.
Make an eligible comeback purchase at the regular price. The reward applies if the event condition is met.
From a defined event
to a delivered reward.
Each stage has a job. Choose a step to see what the customer and business need to know.
INCENTIVPAY / CAMPAIGN SEQUENCE Choose an inactivity window that makes sense for your business.
→
REWARD
Did the offer
change anything?
First, check whether the named event happened. Then look at customer behavior and the cost of rewards actually delivered.
How measurement worksTrack reactivated purchasers during the campaign. Compare it with a useful period or group, then include the cost of any rewards delivered.
A clear offer.
In the right place.
The event and reward stay the same. See how the experience changes for each channel.
Let's build a reason worth coming back for.
Bring your goal. We’ll help you figure out the right campaign.